{"id":4820,"date":"2023-08-09T13:52:25","date_gmt":"2023-08-09T12:52:25","guid":{"rendered":"https:\/\/indeedflex.com\/blog\/flexer-experience-survey\/"},"modified":"2024-03-21T08:30:08","modified_gmt":"2024-03-21T08:30:08","slug":"flexer-experience-survey","status":"publish","type":"post","link":"https:\/\/indeedflex.com\/blog\/for-flexers\/flexer-experience-survey\/","title":{"rendered":"You spoke, we listened"},"content":{"rendered":"<p>We like to learn from our Flexers &#8211; it\u2019s the only way we can grow and improve upon the service we offer you. So, In April, we sent out a survey to understand your experience with Indeed Flex. Because of the overwhelming response we got, we\u2019re now much better placed to understand just how we\u2019re doing; from the good to the bad, and everything in between. So, what did you have to say, and what are our next steps?<\/p>\n<h2 style=\"text-align: left;\">What we\u2019re getting right<\/h2>\n<p><em><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-208979 alignright\" title=\"calendar\" src=\"https:\/\/indeedflex.com\/wp-content\/uploads\/sites\/5\/2024\/02\/12.-Setting-your-own-work-schedule.png\" alt=\"calendar\" width=\"281\" height=\"209\" \/><\/strong><\/em> \u00a0 <em><strong>Flexibility<\/strong><\/em> At Indeed Flex we strive to offer you temporary work that fits your lifestyle. So, we were only too pleased to hear that being able to choose your own schedule, and having fast access to work through the app is what makes us unique, in your opinion. \u00a0 <em><strong><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-11145 alignleft\" title=\"\" src=\"https:\/\/indeedflex.com\/wp-content\/uploads\/sites\/5\/2024\/02\/Black-Minimalist-Outline-Icons-Icon-Set.png\" alt=\"\" width=\"210\" height=\"210\" \/><\/strong><\/em> \u00a0 <em><strong>Our app<\/strong><\/em> We strive to make our app as user-friendly as possible to allow you, our Flexers, to access work as quickly and simply as possible, so we\u2019re only too pleased to hear that a significant proportion of you feel this makes us unique.<\/p>\n<h2>\u00a0<\/h2>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: left;\">What\u2019s not so good (and how we\u2019re working to fix it)<\/h2>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11150\" title=\"\" src=\"https:\/\/indeedflex.com\/wp-content\/uploads\/sites\/5\/2024\/02\/B2B-1-Percentage_circle_graphic-29percent.png\" alt=\"\" width=\"200\" height=\"200\" \/><\/strong> <strong>Only 29% of you can always find a job on our app when you need one.<\/strong> \u00a0 <em><strong>We hear you &#8211; you\u2019d like to see more shifts on the app<\/strong><\/em> We get just as frustrated as you when those shifts aren\u2019t around, as we know this is difficult for those of you who are looking for more consistent work with us. In light of this, we\u2019re doing the following:<\/p>\n<ul>\n<li>Our account management team is working harder than ever, with our current employers, to provide more consistent shift volumes<\/li>\n<li>We\u2019re only actively recruiting new Flexers in areas where we don\u2019t have Flexers for available shifts<\/li>\n<li>We\u2019re working on our job-matching process, to ensure that you see the right shifts at the right time<\/li>\n<li>It also goes without saying that we\u2019re always actively looking for new clients to provide shifts for you<\/li>\n<\/ul>\n<p>\u00a0 <em><strong>Some of you could have received better support<\/strong><\/em> We totally get how important it is to have reliable support available when you need it. You&#8217;ve been honest with us, and it&#8217;s clear our support team has sometimes fallen short. We\u2019ve noted this, and we&#8217;re working to improve our offering. Here&#8217;s what we&#8217;re doing to fix things:<\/p>\n<ul>\n<li>Organizing comprehensive training sessions for our support team, to boost their skills and knowledge<\/li>\n<li>Conducting regular quality checks on interactions, to identify any issues and improve the support provided<\/li>\n<li>Improving our in-app educational materials and FAQs, so that you can get hold of the information you need more easily<\/li>\n<\/ul>\n<hr \/>\n<p>\u00a0 The feedback we get from you is priceless, as it allows us to learn how we can grow, and improve upon the service we offer you. We\u2019ll check in again over the coming months, to hear about how you\u2019re finding the app. Ultimately, we aim to offer you the best version of Indeed Flex that we can, so your views will always be greatly appreciated. \u00a0 Until next time, <strong>Indeed Flex<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We like to learn from our Flexers &#8211; it\u2019s the only way we can grow and improve upon the service we offer&#8230;<\/p>\n","protected":false},"author":50,"featured_media":2460,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[87,122,143],"tags":[],"class_list":["post-4820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-flexers","category-indeed-flex-community-for-flexers","category-product-updates-for-flexers"],"acf":{"blocks":[{"acf_fc_layout":"text_editor","centered_text":false,"background":"","text_editor":"<p>We like to learn from our Flexers \u2013 it\u2019s the only way we can grow and improve upon the service we offer you. So, In April, we sent out a survey to understand your experience with Indeed Flex. Because of the overwhelming response we got, we\u2019re now much better placed to understand just how we\u2019re doing; from the good to the bad, and everything in between. So, what did you have to say, and what are our next steps?<\/p>\r\n<h3 style=\"text-align: left;\">What we\u2019re getting right<\/h3>\r\n<p><em><strong><img class=\"wp-image-208979 aligncenter\" title=\"calendar\" src=\"https:\/\/indeedflex.com\/wp-content\/uploads\/sites\/5\/2024\/02\/12.-Setting-your-own-work-schedule.png\" alt=\"calendar\" width=\"281\" height=\"209\" \/><\/strong><\/em><\/p>\r\n<p><em><strong>Flexibility<\/strong><\/em><\/p>\r\n<p>At Indeed Flex we strive to offer you temporary work that fits your lifestyle. So, we were only too pleased to hear that being able to choose your own schedule, and having fast access to work through the app is what makes us unique, in your opinion. \u00a0<\/p>\r\n<p><em><strong><img class=\"wp-image-11145 aligncenter\" title=\"\" src=\"https:\/\/indeedflex.com\/wp-content\/uploads\/sites\/5\/2024\/02\/Black-Minimalist-Outline-Icons-Icon-Set.png\" alt=\"\" width=\"210\" height=\"210\" \/><\/strong><\/em><\/p>\r\n<p><em><strong>Our app<\/strong><\/em><\/p>\r\n<p>We strive to make our app as user-friendly as possible to allow you, our Flexers, to access work as quickly and simply as possible, so we\u2019re only too pleased to hear that a significant proportion of you feel this makes us unique.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3 style=\"text-align: left;\">What\u2019s not so good (and how we\u2019re working to fix it)<\/h3>\r\n<p><strong><img class=\"aligncenter wp-image-11150\" title=\"\" src=\"https:\/\/indeedflex.com\/wp-content\/uploads\/sites\/5\/2024\/02\/B2B-1-Percentage_circle_graphic-29percent.png\" alt=\"\" width=\"200\" height=\"200\" \/><\/strong> <strong>Only 29% of you can always find a job on our app when you need one.<\/strong> \u00a0<\/p>\r\n<p><em><strong>We hear you \u2013 you\u2019d like to see more shifts on the app<\/strong><\/em><\/p>\r\n<p>We get just as frustrated as you when those shifts aren\u2019t around, as we know this is difficult for those of you who are looking for more consistent work with us. In light of this, we\u2019re doing the following:<\/p>\r\n<ul>\r\n\t<li>Our account management team is working harder than ever, with our current employers, to provide more consistent shift volumes<\/li>\r\n\t<li>We\u2019re only actively recruiting new Flexers in areas where we don\u2019t have Flexers for available shifts<\/li>\r\n\t<li>We\u2019re working on our job-matching process, to ensure that you see the right shifts at the right time<\/li>\r\n\t<li>It also goes without saying that we\u2019re always actively looking for new clients to provide shifts for you<\/li>\r\n<\/ul>\r\n<p><em><strong>Some of you could have received better support<\/strong><\/em><\/p>\r\n<p>We totally get how important it is to have reliable support available when you need it. You've been honest with us, and it's clear our support team has sometimes fallen short. We\u2019ve noted this, and we're working to improve our offering. Here's what we're doing to fix things:<\/p>\r\n<ul>\r\n\t<li>Organizing comprehensive training sessions for our support team, to boost their skills and knowledge<\/li>\r\n\t<li>Conducting regular quality checks on interactions, to identify any issues and improve the support provided<\/li>\r\n\t<li>Improving our in-app educational materials and FAQs, so that you can get hold of the information you need more easily<\/li>\r\n<\/ul>\r\n<hr \/>\r\n<p>The feedback we get from you is priceless, as it allows us to learn how we can grow, and improve upon the service we offer you. We\u2019ll check in again over the coming months, to hear about how you\u2019re finding the app. Ultimately, we aim to offer you the best version of Indeed Flex that we can, so your views will always be greatly appreciated. \u00a0<\/p>\r\n<p>Until next time, <br \/>\r\n<strong>Indeed Flex<\/strong><\/p>"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>You spoke, we listened | Indeed Flex US<\/title>\n<meta name=\"description\" content=\"Discover what Indeed Flex users had to say about their experience. 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